Turning a rule into something that runs
A wheelchair accessibility rule for the city’s for-hire fleet, with a deadline and nothing yet to run it. Left behind the program that made it work, and an industry that adopted it.
The work
Five engagements, told from the inside, each in the same frame: walked into, built, kept running.
All of it came before Auringon. The job was the same from every seat: arrive where the strategy is stalling, build the machinery, leave once it runs.
The cases
Shipping a new service line in chaos
A van-sharing pilot, built in weeks, to change the conversations the company could be in.
Building support without a support team
An inbox nobody owned and no support team coming. Left behind a system that answered each customer for their own situation.
Building a product practice inside a regulator
Hired to run analytics for a regulator. Left behind a team of ten and a product practice, the first the agency had.
Growing an account from the inside
The expansion no pipeline review would have found, spotted from inside the delivery team.