Shipping a new service line in chaos
A van-sharing pilot, built in weeks, to change the conversations the company could be in.
The work
Three engagements, told from the inside, each in the same frame: walked into, built, kept running.
All of it done before the practice had a name. The job was the same from every seat: arrive where the plan is stalling, build the machinery, leave once it runs.
The cases
Building a product practice inside a regulator
Hired to run analytics for a regulator. Left behind a team of ten and a product practice, the first the agency had.
Growing an account from the inside
The expansion no pipeline review would have found, spotted from inside the delivery team.